Debit Card Customers

In order to protect our customers from escalating debit card fraud,
Point of Sale (POS) transactions may require you to use your PIN.
We are sorry for any inconvenience this may cause, but our intent is to
make your debit card transactions as secure as possible.
If you have any questions please contact us at 712-527-3157.

Tech Support Scams

It works by someone calling you to say that he’s a computer technician. He might say they are from a well know company like Microsoft or maybe your internet service provider. He will tell you there are viruses or malware on your computer. He says they will need to remote into your computer or you need to buy a software to fix it. These scammers want to sell you useless services, steal your credit card information or get access to your computer to install malware, so they can see everything on your computer.

  • Hang Up – don’t give control of your computer or credit card information
  • Pass this information on to a friend – You might know the callers are fake but maybe someone else doesn’t

Don’t let yourself become a victim

of identity theft by following some of these simple and easy tips:

  • Before leaving home, to attend functions or shopping, lock all valuable in the trunk of your vehicle
  • Only carry the credit cards that you will need that day
  • Always keep your receipts and check them against your statement
  • Never respond to emails or texts requesting personal information
  • Avoid sending cash, checks or money orders to unknown individuals
  • Remember if it sounds too good to be true, it more than likely is


Travel Tips for Cardholders

When traveling it’s important to understand how to protect your money while away. Here are a few tips for you before you head out of town.

  • Give us a quick call to let us know that you’re going out of town. This will save you the inconvenience of your card getting declined.
  • Clean out your wallet or purse and only take what you need.
  • Find out your daily withdrawal limit.
  • Be mindful of your personal security when accessing an ATM.
  • Monitor your account frequently. Use the SHAZAM BOLT$ Mobile app and receive alerts to potential fraud on your smartphone or tablet.
  • Report a lost or stolen card immediately. Make sure to have our emergency travel phone numbers with you in a safe place.

Social Media Security Tips

People using social media’s have risen
and unfortunately so have the scams.

What are some common scams?

  • Information about special events (such as the Olympics) or tragedies
    (such as the missing Malaysian Airliner) could be used by those
    with malicious intent to conduct a social engineering scam. Many
    individuals are tempted to click on a video they see on their
    “newsfeed.” Unfortunately, these videos may lead to a malicious
    website designed to infect your computer.
  • Typical scams feature notices of items that can be “free” for you or
    available at a very low price. If you notice an online advertisement
    about the newest tech gadget, at a ridiculously low cost, it’s most
    likely a scam to trap users into clicking on the ad.
  • Fake organizations claiming to be charities have mushroomed on
    social media sites. They often post heart-wrenching images that will
    appeal to people’s emotions. These posts almost always include a
    call to action, such as pleas for donations. Investigate the legitimacy
    of these organizations before contributing.

Social Engineering Scams

I Know Your Secret …
… and I know what you did.

Criminals’ latest tactic involves sending emails (or even letters via USPS) to people in an attempt to scare, intimidate and extort money from the victim1. Many contain messages along the lines of “I know about the secret you’re keeping from your wife. You can ignore this letter and suffer the consequences of your family discovering what you did last week or pay me a $10,000 confidentiality fee.” Many times the request is made to be paid in Bitcoin (untraceable) along with an explanation on how to use Bitcoin to make the payment.
Social engineering scams are evolving and becoming more targeted based on demographics.Threats, intimidation and high-pressure tactics are all tell-tale signs of a scam.
The more technology evolves, the more criminals evolve. They become more creative and aggressive in the ways they attack. Be aware of the signs of a scam and take action.
If you — or someone you know — receives an email or letter like this, report it immediately to your local police, and the FBI.

What precautions can be taken?

  • Don’t post private and confidential information, such as your credit or debit card number, password, or other personal information.
  • Install anti-virus software, firewalls, and anti-malware programs on all devices.
  • Inspect a link before clicking on it. If it seems suspicious, trust your instincts and don’t click.
  • When posting images, change settings accordingly to ensure they’re private and can be viewed only by people you trust.
  • Third-party applications provided by social networking sites might not have the same privacy policy or security model as the social media site. Don’t allow these apps to have complete access to your account.
  • Use strong, unique passwords that only you know. Exercising caution is the best defense. Enjoy social media, but be alert for fraudulent activities!

How to Prevent Identity Theft?

The majority of identity theft crimes are self-detected by monitoring your accounts. Accessing accounts online can provides earlier detection compared to monitoring monthly paper statements and bills. For more information

Protect yourself by:

  • Frequently checking your accounts for unusual activity
  • Do not save credit or debit card, bank account and routing numbers or other financial information on your computer, phone or tablet
  • Use a password on mobile devices and set your device to automatically lock after a selected period of time
  • Remember never give out your personal information over the phone or Internet
  • Use unique and different passwords for each financial online account
  • Use different security questions and answer on each financial site

Consumers Theft

Be attentive in protecting your personal financial information at all times. Continue this attention, actively watching your account by reviewing your monthly statement. If you do believe you are a victim, contact the bank as soon as you realize there is a problem and we will be happy to assist you. We also encourage you to report any suspicious emails
by calling 1-877-IDTHEFT (1-877-438-4338) or Click Here

More Information on Identity Theft, Frauds, and Scams

Click Here