Glenwood State Bank takes your online account security seriously. We have implemented several measures to keep your online transactions safe and secure. These include:

Layered Security with Multi-Factor Authentication

We use a method called multi-factor authentication, where we use at least two basic “factors” to identify you. First would be your password and second would be recognition of the computer that you are logging in from or your security questions and answers.

Customer Contact

No bank employee will ever request sensitive information from you through the internet or on the phone. There are fraudulent people who may try to impersonate a Glenwood State Bank employee to try to obtain some of your sensitive information. If you are unsure that a caller is an actual Glenwood State Bank employee, please hang up or cease communication and call the Bank at one of the numbers listed below.

Regulation E

If someone uses your Password to conduct unauthorized electronic funds transfers, you must notify Glenwood State Bank within 60 days of the date of the periodic statement on which the unauthorized transfer appeared. If the bank is notified during this time frame, you will have zero liability for the unauthorized transfers. If you do NOT notify us within 60 days, you could be legally liable for the full amount. You may use online banking to conduct transactions, view account information, transfer funds between your accounts, and initiate bill payments.

In addition to the protections provided by Glenwood State Bank, below are measures you can take to prevent theft, fraud and to maximize your security when online.

Computer Security

  • Keep your computer up to date with the latest security patches, operating system updates, and firmware updates.
  • Never use an unsecured wireless network connection (Wi-Fi) to access your financial or personal records, such as at a coffee shop or other public place.
  • Do not allow your computer to save your login ID or passwords.
  • Keep your passwords secure. Do not give them to anyone or leave them someplace where another person can find them.
  • Use anti-virus software and keep it updated.
  • Consider running anti-malware software on your computer and mobile devices.
  • Only download applications from trusted, reputable sources.

Mobile Banking Security

  • Always lock your phone screen when not in use.
  • Do not use your full or partial Social Security Number as your screen password or save other sensitive information in your phone.
  • Keep your operating system and all applications up to date with the latest software and security patches.
  • Do not open attachments or install free software from unknown sources.
  • Call the Bank immediately if your phone is lost or stolen and change all online banking passwords as soon as possible.

Additional Tips

  • Order a copy of your credit report from each of the three major credit bureaus once a year. By checking your report on a regular basis, you can catch mistakes and fraud before it destroys your credit records.
    o Equifax – or 800-685-1111
    o Experian – or 888-397-3742
    o TransUnion – or 877-322-8228
  • Don’t give out sensitive information on the phone, through the mail, or over the internet unless you’ve invited the contact or you are sure you know who you are dealing with.
  • Monitor your accounts regularly for suspicious activity.

If You Notice Anything Suspicious

Please notify Glenwood State Bank by phone, between 8:00 a.m. and 5:00 p.m., Monday through Friday if you notice anything suspicious. Calling the bank is the best way of minimizing your losses. You can learn more about online safety at these websites: